Return and Refund Policy

Return and Refund Policy:

At Viking Detail, we strive to provide exceptional service and customer satisfaction with every mobile car detailing appointment. We understand that circumstances may arise where you may need to cancel or reschedule your appointment, and we're here to assist you every step of the way.

Cancellation and Rescheduling: If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours' notice. This allows us to adjust our schedule accordingly and accommodate other clients. Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

Refund Policy: We stand behind the quality of our work and are committed to ensuring your satisfaction. If for any reason you are not completely satisfied with the detailing service provided, please contact us within 48 hours of the completion of your appointment. We will make every effort to address your concerns and rectify any issues promptly. In the unlikely event that we are unable to resolve the issue to your satisfaction, we may offer a partial or full refund, depending on the circumstances.

Damaged or Missing Items: While we take every precaution to ensure the safety of your vehicle and belongings during the detailing process, accidents can occasionally occur. If any damage occurs to your vehicle or if any items are found to be missing after our service, please notify us immediately. We will work with you to assess the situation and take appropriate action, which may include repair or replacement of damaged items.

Please note that refunds may be issued in the original form of payment or as credit towards future services, at our discretion. Our return and refund policy are subject to change without prior notice.

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us. Thank you for choosing Viking Detail for your mobile car detailing needs.